Customer Service Black Hole

Cranky Train Operator
I bet it was your fault
That the train broke down
You were late to pick everyone up

This isn’t the first time I’ve seen you.
You’re never happy to see your riders.
You’re always yelling at everyone over the P.A.
Inside and outside the train and
At the station, where I waited for you to take me home.

Wenchy Walmart Woman
You didn’t have to tell me twice
That the dressing room was closed
But you did anyway.

Do you have a mental problem?
This isn’t the first time I’ve seen you.
You’re never happy to see your customers.
You’re silent, dismissive or
Just plain invisible.

Am I?